| We... |
must tell you in advance of the cost of any major treatment
must provide our very best treatment to you
must listen to you
must apologise and make amends if we don't perform as
we promise
will do our utmost to keep to our appointments schedule |
You... |
must inform us if you are unhappy with our service
should pay your fees on time and in accordance with our
financial policy
must feel free to speak to us about any concerns you may
have at any time |
